Dispute Resolution

Alternative dispute resolution

If, as a consumer, you consider that your rights have been violated, you can send your complaint to the e-mail address on this website, in order to resort to an extrajudicial resolution.

In this sense, if the transaction has been concluded through this website, the Category D'Estrelas informs the User (in accordance with the EU Regulation No. 524/2013) that it has the ability to try to resolve any dispute out of court through access to the electronic platform for conflict resolution online at: http://ec.europa.eu/consumers/odr/;