Delivery and returns

Expedition of Orders

Except in exceptional and punctual situations all orders are delivered between 5 and 7 working days to Portugal, since our products are made by measure. For outside Portugal the delivery time is up to 30 working days.
Our offer capacity is limited to the availability of the existing material stock. In case of stock rupture, the items will be shipped later and the customer will be notified by phone that the order has left our premises.
In case the address is incorrect, following the information given by the client, we will charge the shipping costs of the new shipment.

 

Transport
Shipping costs are calculated by the website at the time of Checkout. 
All deliveries will be made at the address indicated by the client and are currently in charge of CTT.
The delivery time and shipping costs vary according to the geographical area of shipping:
       - The shipping costs are 5,50 euros for Portugal. 
       - For outside Portugal, the shipping costs have a value of 10 euros.
We ask you to check the external state of the packages upon receipt. If you notice any anomaly (damaged, wet or different quantity of boxes received than mentioned in the delivery note), you should contact our Customer Service +351 913 956 232, so that we can proceed with the complaint.

​

Guarantees

The products are guaranteed for two years from the date of delivery of the products, under the conditions of use and care provided in their instructions. The warranty does not cover damage resulting from errors in the use of the products.

If the consumer notices a manufacturing defect, they must inform the company as soon as possible, since they only have two months, after noting the existence of the defect, to make the complaint.

​

Complaints and Returns
The Customer has 14 consecutive days from the date of receipt of the order to return the article.
The returned items must be in perfect condition, inside the original unopened package, if possible, with the complete number of units. We do not accept returns of used products, which for hygiene reasons cannot be sold again to third parties, with the exception of articles with manufacturing defects.
The return of the values of the products will only be made after the reception of the articles in our facilities and verification of their state. The shipping costs will be supported by the customer.
If you would like to proceed with the return you should contact the Customer Service on +351 913 956 232.